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 ReflectFM can take responsibility for the management and delivery
of non-core operational services that include:
- Management
- Help Desk
- Reception
- Switchboard
- Cleaning
- Security
- Catering
- Maintenance
- Post/Mailroom
- Archiving
- Reprographics
- Travel
- Fleet
- Space Planning / Projects
ReflectFM add value through the following:
Right Sourcing – ensuring the delivery model matches your requirements, challenges and corporate agenda. The options for delivery models include Managing Agent, Principal and Integrated. ReflectFM will demonstrate the value of each model and allow you, the client, to make an informed decision.
Solid Foundation: ReflectFM guarantee that the mobilisation phase will be professional and comprehensively delivered. We will ensure we deliver the corner stones of Facilities Management operations – Finance Management System, Performance Management, Contracts, Operations Manual, Health & Safety are all in place from day. This will provide confidence in the operations and accurate management information to make informed decisions.
Continuous Improvement: The challenge to ourselves is to ensure we continually look at creative and innovative ways to add value, to improve service offerings and to control or reduce costs. We will measure and report the ongoing degree of improvement we make to operational accounts. Our commitment will be underpinned by placing a portion of our fee at risk against the delivery of continuous improvement initiatives.
Protection: Our responsibility does not just include the delivery of operational services. It encompasses a range of services to protect the built environment and our client’s business. At the heart of this will be Business Continuity Plans, Disaster Recovery Plans, Statutory Compliance and Risk Management and Mitigation. We will provide piece of mind.
Clarity: Everything we do, everything we procure, every penny will spend will be completely open book. Supporting this approach will be relevant and accurate management information providing clarity around performance, expenditure and operations. The foundation of all of this will be clear service definitions, clear contract structure and clear deliverables by which every element of service can be measured and evaluated.
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